Cancellation & Refund Policy

Effective Date: 8 August 2025

At Bombay Shoppers, we want customers to be satisfied with their purchases. Please read this policy carefully before placing an order.

This policy applies to orders placed through bombayshoppers.in.

1. Order Cancellation

An order may be cancelled within 24 hours of placing it, provided it has not already been shipped.

To request a cancellation, email us at bombayshopperss@gmail.com and include:

Your order number
Customer name
Registered phone number
Reason for cancellation

Once an order has been shipped, it cannot be cancelled. After delivery, the customer may request a return, exchange, replacement or refund only if the order meets the eligibility conditions mentioned below.

2. Return Eligibility

We accept returns only when the customer receives a product that is:

Damaged
Defective
Incorrect

Customers must notify Bombay Shoppers within 48 hours of delivery by emailing bombayshopperss@gmail.com.

The email must include:

Order number
Clear photographs of the product
Photographs of the outer and inner packaging
Photograph of the shipping label
A short description of the issue

The return request must be initiated within 7 days of delivery.

3. Product Condition Requirements

To qualify for a return, exchange or replacement, the product must be:

Unused
Intact
In its original condition
Returned in the original packaging
Complete with all accessories, parts, manuals and tags

Products that are incomplete, used, altered, assembled, damaged after delivery, or returned without the original packaging or accessories may not be accepted.

A replacement, exchange or refund will be processed only after the returned product has been received and inspected by Bombay Shoppers.

4. Non-Returnable Products

The following products are not eligible for return, exchange or replacement:

Products damaged due to misuse, mishandling or improper installation
Products that have been used, altered or modified
Products returned without original packaging, accessories, parts, manuals or tags
Clearance products specifically marked “No Returns”
Products requested for return due to change of mind
Products ordered in the wrong colour, design or model by the customer
Products that no longer meet the return conditions after delivery

This restriction does not apply where a product was received damaged, defective or incorrect.

5. Exchanges and Replacements

Exchanges or replacements are available only when the product received is damaged, defective or incorrect.

Customers must contact us within 48 hours of delivery and provide the required photographs and order details.

Once the request is approved, Bombay Shoppers will provide return instructions or arrange a pickup where available.

The replacement or exchange will be shipped only after:

The returned product has been received.
The product has been inspected.
The product is found to be intact and complete with all accessories, parts, manuals, tags and original packaging.
The claim is verified as eligible.

Approved exchanges and replacements are subject to product availability.

If the same product is unavailable, the customer may be offered:

A suitable alternative product, subject to customer approval, or
A refund to the original payment method

We do not accept exchanges or replacements for:

Change of mind
Personal preference
Colour preference
Ordering the wrong product
Minor packaging damage that has not affected the product
Normal variations in colour caused by lighting, photography or screen display

6. Return Shipping Charges

For approved returns involving a damaged, defective or incorrect product, Bombay Shoppers will arrange the return pickup or bear the eligible return shipping cost.

No restocking fee will be charged for an approved return, exchange or replacement.

Shipping charges paid on the original order are non-refundable unless the return is caused by an error by Bombay Shoppers.

Customers should not ship a product back without receiving return approval and instructions from our support team.

7. Inspection and Approval

Once the returned product is received, it will be inspected to verify:

The reported issue
The condition of the product
The availability of all accessories and parts
The original packaging
The order and shipping details

After inspection, we will notify the customer whether the return, exchange, replacement or refund has been approved or rejected.

Bombay Shoppers reserves the right to reject a request where the returned product does not meet the conditions stated in this policy.

8. Refund Process

Approved refunds will be processed to the original payment method within 7–10 business days after the returned product has been received, inspected and approved.

The actual time required for the amount to appear in the customer’s account may depend on the bank, card provider, UPI provider or payment gateway.

We do not charge hidden fees, penalties or restocking fees for eligible cancellations, returns or refunds.

For Cash on Delivery orders, the customer may be asked to provide valid bank account or UPI details for the refund.

9. Late or Missing Refunds

If an approved refund has not been received after 10 business days:

Check your bank account or payment app again.
Contact your bank, card issuer or payment provider.
Allow for any standard processing delay.
Email us at bombayshopperss@gmail.com with your order number and refund details.

We will review the payment status and assist you further.

10. Damaged or Tampered Packages

Customers should inspect the package at the time of delivery wherever possible.

If the package appears visibly damaged, opened or tampered with, the customer may refuse delivery or contact us immediately.

For a damaged, defective or incorrect product claim, clear photographs and an unboxing video may be requested to support the verification process.

11. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

Bombay Shoppers will not be responsible for delivery failure or delay caused by:

Incorrect address
Incomplete address
Incorrect phone number
Customer unavailability
Refusal to accept the shipment

Additional shipping charges may apply if an order must be reshipped due to incorrect information provided by the customer.

12. Policy Compliance

This policy is intended to provide clear information about cancellations, returns, exchanges, replacements and refunds. It should be read together with our Shipping Policy, Terms and Conditions and Privacy Policy.

Applicable consumer rights under Indian law remain unaffected. The Department of Consumer Affairs publishes the Consumer Protection (E-Commerce) Rules, 2020 and related consumer-protection regulations.

13. Contact Us

For cancellations, returns, or refund requests, please contact:

Bombay Shoppers
Email: bombayshopperss@gmail.com
Contact:

Primary customer support: +91 84520 11417

Alternate contact: +91 80972 54764

Address: Abdul Hakim Chowk, Khar, Golibar, Santacruz East, Mumbai, Maharashtra 400055, India
Business Hours: Mon–Sat, 10 AM – 6 PM